ABOUT US:
Welcome To Our Store
1. Our company name: Qingdao Hongyin Wood Co., Ltd., Professional production and processing guitar wood, guitar accessories, and guitar making tools.We work with world famous guitar brand manufacturers such as Qingdao GIBSON, EPIPHONE, Tianjin LAG, and Qingdao sejeng (fendr, Ibanez).
2. We have thousands of products, our products are competitively priced and high quality. We crack down on fake and shoddy products. We hope we can establish long-term cooperation with musical instrument companies and sell them in the world.If you need a large number of our products, please contact us. We will give you a best discount.
3. If your product compete on price, you can contact us. We can sell in the Chinese market.Every year, we participated in Shanghai International Musical Instrument Exhibition (Hall E3),If you also visit the instrument exhibition, you can contact us.
Shipping & Return:
1. We shipping to worldwide, except some distant areas. International shipments are sent by Standard Shipping,China Post Air Mail , e-EMS or EMS . Delivery time can be vary due to certain reasons, such as numbers of airlines to your country and processing speed of customs and post office. The shipping time are as follows:
EMS : 7-20 business days
e-EMS: 7-20 business days
China Post Air Mail: 20-60 business days
Standard Shipping: 16-35 business days
2. Import duties, taxes, and charges are not included in the commodity price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Through e-packet, you can follow the tracking information of your item in the link of www.17tarck.com. Pls consult your local post office whether they agree or not.
3. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
Payment
1. We accept PayPal, alipay and bank remittance. As for the paid products ,we will arrange shippment within two days. If you want to order it in a large quantity, you can contact us , we will give you a discount. Returns are acceptable, you can return any item within 14 days of receipt for a refund or a replacement of that item. Please contact us for a referrence number if you'd like to return an item. Please notice that buyers are responsible for the postage of returning, the items returned must be in their original condition, which includes tags and any packaging, and we'll only send the replacement or refund after we receive the returned item.
2. We'll test all items to make sure they're in good condition before shipping, and they'll be packed carefully to avoid damage in transit. However, we'll be fully responsible for DOA(Defective On Arrival) items, please contact us if you receive a defective item, we'll send you another one for free or issue full refund depends on your choice.
Contact & Feedback
1. We encourage customers to contact us directly even if we may not answer you immediately because of the time difference. All questions will be replied within 12 hours in business days and we'll try best to reply within 24 hours in holidays.
2. We'll leave positive feedbacks to buyers as soon as payment receipt, and we would be much appreciated if you can leave us your positive feedbacks and 5 star rating after you receive your items. Good feedbacks and ratings are very helpful for our eBay career.
3. Please DO contact us immediately if you're not satisfied with our products or service before leaving negative feedbacks, we'll try our best to resolve.
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