Thank you for choosing our store for your shopping needs! We strive to ensure a seamless and efficient shipping experience for all our customers. Below, you will find all the essential information regarding shipping and delivery.
Shipping from our New Zealand Warehouse:
- Auckland: 1-3 Working days
- North Island: 1-3 Working days
- South Island: 1-3 Working days
Shipping from our Overseas Warehouse:
- NZ National-Wide: 9-16 Working days (We guarantee money back if the parcel is not received within 40 days)
TRACKING YOUR ORDER
As soon as your order is shipped, you will receive an email containing a tracking number, allowing you to monitor its journey to your doorstep. However, please note that in some cases, free shipping may not include tracking. For logistical reasons, items from the same purchase may be shipped in separate packages, even if you’ve selected combined shipping.
Shipping Notifications: Rest assured, we keep you informed every step of the way. When your order is confirmed, you will receive an email notifying you of the order’s status. Once your package is on its way, we will send you another email containing the tracking information, so you can easily keep track of its delivery progress.
LOST OR STOLEN ITEMS
While we make every effort to ensure the safe delivery of your package, Cool Trends cannot be held responsible for lost or stolen items. If your tracking information indicates that your package has been delivered, but you have not received it, please promptly report the issue to the respective shipping carrier using the information provided on our Track Your Order page. If you need guidance on this process, our dedicated customer support team is ready to assist you at sales@tradehut.co.nz.
SHIPPING TO OVER 200 COUNTRIES
We are delighted to offer international shipping services, reaching customers in over 200 countries worldwide. However, there are a few locations where we may be unable to ship. In such cases, we will contact you to discuss alternative solutions.
Return Shipping: If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy. To initiate a return, please follow the instructions provided on our Returns & Refunds page. Kindly note that return shipping fees may apply unless the return is due to a defect or error on our part.
If you have any further inquiries or require assistance with your order, please don’t hesitate to get in touch with us. Our team is here to ensure your shopping experience with us is nothing short of exceptional. Thank you for shopping with us!
