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Shipping from New Zealand Warehouse: Auckland: 1-3 Working days North Island: 1-3 Working days South Island: 1-3 Working days Shipping from Oversea Warehouse: NZ National-Wide: 9-16 Working days ( Guarantee money back if parcel not receive in 40 days )   SHIPPING TO OVER 200 COUNTRIES We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.   CUSTOMS We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.   TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.   Lost or stolen items: Cool Trends is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier based on the information provided to you on our Track Your Order Page. If you have any further questions on how to do this please reach out to our customer support team at helpdesk@tvadsshop.com